Orders are currently being despatched within 5 days of receipt (Monday to Friday, excluding Victorian public holidays). If there is a significant delay in processing your order, we will contact you and you have the option of requesting a refund for any delayed items.
Most orders are despatched using Direct Freight services.
Bike freight charges are:
Victoria - $37.50
NSW, QLD, S.A., TAS, A.C.T. - $47.50.
W.A., N.T., - $97.50
Big and bulky items (ie: Baby seats and car racks) will incur additional delivery charges.
Please be aware that we may contact you regarding your order.
It is necessary for you to specify a physical address where orders may be received during the day. Orders are not sent to PO Box numbers.
*For safety reasons please note that we are unable to return or exchange any Helmet purchase either in store or online. Please measure you head and choose with care.
Orders are despatched on an "Authority to Leave" basis. This means if no-one is physically present to accept the delivery it will be left unattended. We are not liable for missing goods that have been delivered. You may request your order not to be delivered on this basis; however, you will be liable for any re-delivery fees that we incur should you not be present when the delivery is made.
Delivery time frames vary between overnight for Melbourne and Sydney metropolitan areas, to three weeks for remote locations. Delivery may take longer during peak times, especially December. We are unable to guarantee delivery by a certain date but we can provide you with an estimated delivery date before ordering should you desire. Upon request, we will happily provide you with tracking information so you are aware when your order is due to be delivered.
We offer delivery within Australia only. Due to supplier restrictions, some bike brands cannot be shipped. In such cases, there is the option to buy your bike online and collect built and ready to ride at our physical store location.
Bicycles ordered online are delivered boxed with some assembly required.
Local deliveries of assembled bicycles may be available. An additional delivery fee may be payable. Please call the store for further information.
ONLINE CLICK & COLLECT / PICK UP IN STORE.
Online orders for click and collect require Photo Identification of the purchaser ie: Drivers licence/ Passport and the Paying credit card.
If you require your order to be held longer than the 14 days please let us know.
*For safety reasons please note that we are unable to return or exchange any Helmet purchase either in store or online. Please measure you head and choose with care.
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